Postage & Packing
At present we only fulfil orders to the UK.
We offer a range of Postage options to choose from. The costs for each option are based on the weight of the items in your order and are calculated automatically when you 'checkout'.
If your order exceeds a pre postage value of £150.00 then we ask you PLEASE to select the Parcel Monkey option.
If you are redeeming Crystal Gem Rewards for Free Products then Postage will be Free too.
Whichever Postage Service you choose we NEVER seek to profit from 'bumping up' Postage costs. We pass on to you what we are charged by our postal delivery partners plus a very modest few pence to cover the cost of the packing materials we use. The special love and care we put into packing every single order is our extra gift to you.
The type of product you order from us will also determine what your delivery options are:-
1. All Crystals and All 'Non Printed' Merchandise.
All these items are posted personally by us direct from our Crystal Cave in Devon - and usually posted within 24 hours of the order being placed.
Depending on the weight and value of your order you can choose from:
- Royal Mail 2nd Class (delivery aim = 2-3 working days).
- Royal Mail 1st Class (delivery aim = 1 day working day).
- Royal Mail Tracked 48hrs (not signed for) (delivery aim = 48 hours)
- Royal Mail Tracked 24hrs (not signed for) (delivery aim = 24hours)
- Parcel Monkey (delivery aim = 24 hours)
N.B. These are the 'aim/target' delivery timescales provided by our third party suppliers and so we cannot guarantee that they will be achieved in every case.
2. Items which are Printed to Order (like t-shirts, mugs, beach towels etc)
These will be printed usually within 5 working days and sent to you direct from our UK based Print Partner. Postage for these items in your order will be calculated based on the delivery service which you select for them at checkout.
If your order for Printed items also contains items which we will post to you directly from The Crystal Cave then the Printed Items, by default will be sent to you by Royal Mail 24.
N.B. These are the 'target' delivery timescales provided by our third party suppliers and so we cannot guarantee that they will be achieved in every case.