Returns & Refunds
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. We will not quibble or obstruct your request but we do please ask that you help us to help you and improve our customer service by reading and following this Policy:
Before requesting a return for a Crystal please consider the following:
A natural crystal is nature’s creation, and nature is rarely perfect. Natural crystals are expected to have some degree of imperfection.
Crystals can have both external and internal flaws, often called inclusions. External flaws commonly found in precious gemstones show as scratches, blemishes or minor chips. Internal flaws are also often found, and are like the fingerprint of a gem; each gemstone has its own unique internal structure. Due to these inclusions, no two gemstones are alike. A crystal is as unique as a snowflake, and it is these inclusions, or flaws, which make gemstones even more intriguing and precious.
Inclusions can also include mineral or crystal deposits and growths inside the stone. Some crystals have internal cavities, often occupied by a liquid, such as water, saline, liquid carbon dioxide or natural hydrocarbon compounds. For example, Opals have an extremely high water content, and it is partly this liquid that is responsible for producing their vivid rainbow tones. Gasses can also occupy cavities inside gemstones, creating what may look like bubbling or hazing inside the stone. Layers of growth created over the years can create layered flaws within the stone, creating optical illusions where flaws are seen from one angle but not another, or creating colour changes depending on how the stone is viewed.
It is a common misconception that these inclusions are bad, especially since they can manifest as cracks, feathers, fractures, hazing or clouds, but the truth is that these inclusions are not bad. They do not make the crystal “faulty”. Many gemstones are actually valued more highly because of their inclusions. The value of a crystal is based on its rarity and not whether or not it has these imperfections or “flaws”. A crystal with impurities and inclusions may actually be considered a perfect specimen, and could be more valuable than you would expect.
Please consider this before being thunking that your crystal is flawed, imperfect, bad, or defective. Each crystal is a little miracle created by nature, and just as with ourselves, it is imperfections that help make them what they are. If you are seeking absolute perfection, then a natural crystal/gemstone is probably not the piece for you.
Our Returns Process:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (apart from trying it on) and in its original packaging. You’ll also need the email proof of purchase.
To request a return please contact us.
- Please quote the order number
- Please explain the reason why you want to return the item.
- Please attach any photos which will help us to understand and evaluate the basis for your request.
- Do not send an item back to us (or to any other address which appears on the delivery label (even if it is titled 'Returns Address') without having contacted us by email first.
- We will review your request quickly and agree with you the next steps including how/where to send the product and when a refund or replacement will be issued/sent if that is what we agree with you.
- You cost of return postage must be paid by you (unless the reason for the return is 'Item Damaged')
Damages & Wrong Items:
Please inspect your order upon receipt and contact us immediately by email at using this contact us form. if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Personalised items cannot be returned under our Returns Policy. We will only replace Personalised items if they were damaged, defective or not what you ordered.
We do not accept returns and will not issue refunds on gift cards. However all items purchased with a Gift Card are included in our Rutrns Policy.
If you have any queries or concerns please contact us.